Madison, Wis. – The Philip G. Cox Agency, a contracted agency in Tipp City, Ohio with American family Insurance Group has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency program.SM The Philip G. Cox Agency joins a select group of agencies who have demonstrated the highest level of commitment to outstanding customer service.
“American Family agencies are instrumental in achieving the company’s mission, which is ‘To be the most trusted and valued service-driven insurance company,’“ said Jack Salzwedel, American Family president and chief operating officer. “The values represented by our Distinguished Insurance Agency qualifiers are prevalent throughout the company and its agencies.”
The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers’ overall experience with their agency. In order to proceed to the second step, agencies must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.
Agencies which meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.
The Philip G. Cox Agency has been a licensed agency with American Family since March 1, 1999. The agency office is located at 29 W. Main St. (Old Post Office Building) in Tipp City, Ohio.
About American Family Insurance
Based in Madison, WI, American Family Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 18 states. American Family is the nation’s third-largest mutual property/casualty insurance company and 14th-largest property/casualty insurance group.
Media Relations Contacts:
Ken Muth John Tews
American Family Insurance J.D. Power and Associates
Director, Media Relations Director, Media Relations
(608) 242-4100 ext. 30680 (248) 312-4119
kmuth@amfam.com john.tews@jdpa.com
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